Privacy Policy

Experience Balkan privacy policy:

Experience Balkan:

At Experience Balkan, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how Experience Balkan collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our website, via email, and through our service providers and distribution partners.

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners and any third party operating any site to which our websites contain a link.

By downloading, accessing or using our website, or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.

Who we are:

Experience Balkan operates through ,  and . Owner of the three websites is Ekspiriens Balkan DOOEL, N. Macedonia.

  • is our first website, where we offer our range of Balkan products and services to partners;
  • is our second website, where we offer our range of Macedonia products and services to partners;
  • is our third website, where we offer our range of Ohrid products and services to partners;
  • We also work with distributors (as discussed below) who manage the hosting, purchase and payment for our products and services.

What information do we collect?

We collect two types of information from you on our websites, via email, and through our service providers and distribution partners. Personal Information is information that identifies you personally, such as your name and email address.

We also might collect Other Information that does not identify you personally, such as gender, country of residence and other demographic information.

In order to purchase our products or services, it is necessary for you to disclose Personal Information, including your name, address, email address, phone number.


Email communications you can expect to receive from Experience Balkan:

We may send to you marketing emails with information about Experience Balkan deals, destination and product news, sweepstakes, programs, etc., and other special promotions that we believe that you will find valuable, interesting or informative.

We will provide you with choices regarding our use of your Personal Information for marketing purposes.

If you make a booking or purchase at Experience Balkan, we may also send you information about new products, or ask your opinion about our websites, etc., so that we may improve our service to you and other consumers.


Our security and storage measures:

At Experience Balkan we seek to maintain the integrity and security of your Personal Information.

We use industry-standard encryption protocols when receiving and transferring your Personal Information.

We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Experience Balkan will not be held responsible for events arising from unauthorized access to your Personal Information.

Experience Balkan will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to Experience Balkan and let you know what steps can be taken and have been taken to help rectify the problem.

Further action, such as reporting incidents to the police or other proper authorities, may also be required.

Changes to our privacy policy:

We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised.

Experience Balkan reserves the right to change this Privacy Policy by posting the changes on its website.

You can determine when this Privacy Policy was last updated by reviewing the “LAST UPDATED” legend below.

Contacting us:

For some Experience Balkan services you can access and update your registration and Personal Information online.

To correct or update any other Personal Information, or if you have questions about Experience Balkan Privacy Policy, please email

Last updated: 26, June, 2019